Courier and Man and Van companies face ongoing driver retention concerns
| AREA JUNE 2016 – AUGUST 2016 | IMPACT | |
| MAN AND VAN RESPONSE TIME | 1 | IMPACT SCORING |
| MAN AND VAN SERVICE AVAILABILTY | 0 | +2 = VERY POSITIVE |
| CUSTOMER EXPERIENCE | 2 | +1 = POSITIVE |
| FLEXIBLE PRICING | 2 | 0 = NEUTRAL |
| STUDENTS PROMOTIONS | 1 | -1 = NEGATIVE |
| My Sameday Delivery VANS AVAILABILTY | 1 | -2 = VERY NEGATIVE |